Sustainer Management

Merkle employees working with Aeon Sustainer Management

Aeon provides an integrated sustainer processing and management solution that is flexible and cost-effective. You make it easier for donors to become sustaining supporters, giving them the freedom and flexibility to give whenever and however they want. Recurring gift program managers gain better visibility into program activity and status, using valuable data and insights to retain current sustainers and acquire new ones.

Aeon features three key components to integrate and simplify your sustainer program management:

  • Multi-channel sign-ups and updates – Our customizable online portal makes it easy for donors or staff to initiate and update gifts. It automatically imports files from other sources on a designated schedule. It also reviews and validates data as complete and correct, identifying and queuing transactions for repair and recovery as needed.
  • A robust processing engine and database – Your donors control the amount, frequency and method of their recurring donations. Aeon identifies and resolves issues with payment accounts to help you avoid lapses. It also provides complete visibility to donor history and activity, along with access to dashboard reporting on program metrics.
  • Comprehensive donor acknowledgement and reporting – Our solution manages new gift acknowledgment and updates to giving parameters. It can also send statements to your donors at the frequency you specify. The solution sends transaction files for updating your donor management system, and you can generate and distribute customizable reports for detailed program analysis.

Learn more about Aeon in our Sustainer Management solution video:

 

 

 

 

 

Next Page: Event Processing

Insights

Keeping PACE with Your Donors

Last year 24% of moves within in the US were not reported to the post office. That’s a huge number of donors who are not receiving your appeals. Learn how Merkle RMG can help you solve the challenge of undeliverable mail.

Read More→

New Donor Onboarding for Faster Conversion

Convert new donors into annual donors by transforming the onboarding experience with a few easy tactics to convert new donors into committed annual givers.

Read More→

Engaging Mid-Level Donors on a Limited Budget

Mid-Level donors get lost between direct marketing and major giving programs. Nonprofits do not need a dedicated resource to steward and cultivate these valuable donors.

Read More→

Retain More Sustainers by Actively Engaging Them

Sustainers need to know the difference their support makes. Proactively engage your sustainers and communicate with them throughout the year to improve retention and value.

Read More→