Merkle Response Management Group (Merkle RMG), a subsidiary of Merkle, a leading technology-enabled, data-driven customer relationship marketing (CRM) firm and the nation’s largest privately held agency, announced that it has been chosen by the Surfrider Foundation to provide donation processing and acknowledgment fulfillment services to the organization. The Surfrider Foundation, a grassroots nonprofit organization, has dedicated over 30 years to the protection and enjoyment of our oceans, waves and beaches.The three-year contract for donation processing was initiated in August 2014.
The Surfrider Foundation selected Merkle RMG to help support the growth of the organization’s direct mail fundraising program and improve service to its supporters. Services include mail pick-up and opening, electronic deposit of checks, Payment Card Industry (PCI) compliant credit card processing, intelligent document scanning and manual data entry. A proprietary web-based archive and retrieval tool called Arch-e makes accessing images of documents easier and more cost-effective for the Surfrider Foundation. As part of a comprehensive donor services solution, Merkle RMG also provides the organization with complete exceptions handling and timely printing and mailing of donor acknowledgments. All of these services were previously handled in-house.
“As the Surfrider Foundation makes plans to accelerate its growth, we recognized the need for a trusted partner to help maintain the integrity and quality of our donation processing functions. By partnering with Merkle RMG, we knew our organization would be in a better position to cultivate long-lasting relationships with donors by delivering a consistently high level of service and allowing us to use our internal staff resources more effectively in support of our mission,” said Nancy Eiring, director of membership for the Surfrider Foundation. “To date, we’ve already seen a positive impact among our members as a result of donations being processed more quickly. Merkle RMG’s services also allow us to have more accurate and timely information to deliver improved customer service to our contributors and better inform our marketing decisions. We are eager to see how Merkle RMG will continue to help us take our program to higher levels in the months and years ahead.”
“We’re excited to serve the Surfrider Foundation as we implement best practices to help them grow and retain their devoted donor-base,” said Bill Sayre, president of Merkle RMG. “Our dedicated team and integrated approach has already improved the experience of the Surfrider Foundation’s supporters and helped to foster greater donor engagement in support of the organization’s mission. We look forward to being a key partner and contributing to the success of the organization for many years to come.”
Founded in 1983, Merkle’s Response Management Group is dedicated to providing complete response processing and fulfillment solutions, including lockbox/caging, scanning, data capture and integration, imaging, inbound call center, email management, acknowledgment printing and mailing, and premium/product fulfillment services. RMG serves more than 200 clients in the nonprofit, government, healthcare, and retail markets. For more information about Merkle RMG, please visit www.merkleresponse.com, or follow us on Twitter @MerkleRMG.
Merkle, a technology-enabled, data-driven customer relationship marketing (CRM) firm, is the nation’s largest privately held agency. For more than 25 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. By combining a complete range of marketing, technical, analytical, and creative disciplines, Merkle works with clients to design, execute, and evaluate connected CRM programs. With more than 2,400 employees, the privately held corporation is headquartered in Columbia, Md. with additional offices in Bend, Or.; Boston; Charlottesville, Va.; Chicago; Denver; Hagerstown, Md.; Little Rock; London; Minneapolis; Montvale, N.J.; Nanjing; New York; Philadelphia; Pittsburgh; San Francisco; and Shanghai. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.
About The Surfrider Foundation
The Surfrider Foundation is a non-profit grassroots organization dedicated to the protection and enjoyment of our world’s oceans, waves and beaches through a powerful activist network. Founded in 1984 by a handful of visionary surfers in Malibu, California, the Surfrider Foundation now maintains more than 250,000 supporters, activists and members worldwide. For more information on the Surfrider Foundation, visit www.surfrider.org.
Merkle RMG: http://www.merkleresponse.com
Sage Communications (for Merkle RMG)