Merkle Response Management Group (www.merkleresponse.com), a subsidiary of Merkle, a leading customer relationship marketing firm and the nation’s largest privately-held agency, announced that it has successfully passed the annual surveillance audit under the International Organization for Standardization (ISO) 9001:2008 standard for quality management and assurance.
The ISO 9001:2008 standard established the framework for an effective quality management system and is based on a number of universal principles including process documentation, quality measurement, continual internal audits, process improvement, and analysis. For Merkle RMG’s accreditation, the required standards encompass all key business processes including process monitoring to ensure conformance, detailed record keeping, and ongoing efforts to facilitate improvement of the quality management system.
“The extension of Merkle RMG’s certification demonstrates our continued commitment to our quality management,” said Bill Sayre, President of Merkle RMG. “We believe our customers deserve the highest quality services possible and continue to go the extra mile to meet and exceed our customer’s requirements.”
Merkle RMG has been certified since 2002 and is the only remittance processor certified to ISO 9001:2008 in the United States. The annual surveillance audit will be in place until the annual re-certification audit is performed in August of 2014. An independent accreditation/certification body, Smithers Quality Assessments, Inc., reviewed Merkle RMG’s processes and granted certification for compliance with the strict ISO standards of quality management and assurance.
About Merkle’s Response Management Group
Founded in 1983, Merkle’s Response Management Group is dedicated to providing complete response processing and fulfillment solutions, including lockbox/caging, scanning, data capture and integration, imaging, inbound call center, email management, acknowledgment printing and mailing, and premium/product fulfillment services. RMG serves more than 200 clients in the nonprofit, government, healthcare, and retail markets. For more information about Merkle RMG, please visit www.merkleresponse.com, or follow us on Twitter @MerkleRMG.
Merkle, a customer relationship marketing (CRM) firm, is the nation’s largest privately-held agency. For more than 20 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. By combining a complete range of marketing, technical, analytical and creative disciplines, Merkle works with clients to design, execute and evaluate connected CRM programs. With more than 1,700 employees, the privately held corporation is headquartered near Baltimore in Columbia, Maryland with additional offices in Boston; Denver; Little Rock; Minneapolis; New York; Philadelphia; Pittsburgh; San Francisco; Hagerstown, MD and Shanghai. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.
Merkle RMG: http://www.merkleresponse.com
Sage Communications (for Merkle RMG)