Merkle Response Management Group Selected to Provide Donation Processing Services to The National Committee to Preserve Social Security and Medicare

Wednesday, September 23, 2015

Merkle Response Management Group (Merkle RMG), a subsidiary of Merkle, a leading technology-enabled, data-driven performance marketing agency, has been chosen by the National Committee to Preserve Social Security and Medicare (NCPSSM) to manage the organization’s direct mail donation processing. Services under the five-year contract began in November 2014.

NCPSSM chose Merkle RMG to handle their donation processing to improve speed and efficiency. The nonprofit was particularly keen to take advantage of Merkle RMG’s advanced yet flexible technology and 32 years of best practices experience. With Merkle RMG providing the proven resources needed to more effectively manage its donation processing, NCPSSM can better respond to the needs of its donors and focus on its mission of defending and protecting the benefits of Social Security and Medicare for current and future generations. Services provided include mail opening, electronically depositing checks and processing credit cards, scanning and imaging response documents, manual data entry where required, and exceptions handling.

“We were looking for a service provider that could help improve the timeliness and efficiency of our donation processing, while also offering better visibility to the back end of our direct mail program. We selected Merkle RMG as our partner to handle this critical area because of their proven ability to meet service level commitments, track record of investing in and leveraging technology, and eagerness to help us reduce processing costs and create a better experience for our donors,” said Deborah Johnson, Director of Marketing for NCPSSM. “Merkle RMG has lived up to their reputation and our expectations by being extremely responsive to our needs, providing the information we need to better manage our direct mail program, and frequently offering suggestions on how we can make our processes even more effective.”

“Timely, efficient, accurate and secure donation processing is critical to the success of every nonprofit’s direct mail fundraising program. Merkle RMG’s industry leading technology, highly trained and experienced staff, and dedication to service excellence gives our clients the support they need and can count on from a trusted partner, freeing them to focus on their missions and building stronger relationships with their donors,” said Bill Sayre, president of Merkle RMG. “We are honored to have been selected by NCPSSM and look forward to a long-term partnership supporting their work.”

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About National Committee to Preserve Social Security and Medicare

The National Committee, a nonprofit, nonpartisan organization acts in the interests of its membership through advocacy, education, services, grassroots efforts and the leadership of the Board of Directors and professional staff. The work of the National Committee is directed toward developing better-informed citizens and voters.

About Merkle Response Management Group

Founded in 1983, Merkle’s Response Management Group is dedicated to providing complete response processing and fulfillment solutions, including lockbox/caging, scanning, data entry, imaging, inbound call center, email management, acknowledgment printing and mailing, and premium/product fulfillment services. RMG serves more than 200 clients in the nonprofit, government, healthcare, and retail markets.  For more information about Merkle RMG, please visit www.merkleresponse.com, or follow us on Twitter@MerkleRMG.

About Merkle

Merkle is a global data-driven, technology-enabled performance marketing agency. For more than 25 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle, the nation’s largest privately held agency, to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights. When combined with its strength in performance media, Merkle creates customer experiences that drive improved marketing performance and shareholder value.  With more than 2,700 employees, the privately held corporation is headquartered in Columbia, Maryland with 14 additional offices in the US and offices in London, Shanghai and Nanjing. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

Supporting Resources:

Merkle RMG: http://www.merkleresponse.com

Twitter: http://www.twitter.com/MerkleRMG

Facebook: https://www.facebook.com/MerkleRMG

LinkedIn:http://www.linkedin.com/groups/Merkle-RMG-4564748?gid=4564748&trk=hb_side_g

Media Contact:

Sara Lanphere

Sage Communications (for Merkle RMG)

703-584-5648

Sara.Lanphere@AboutSage.comMerkle Response Management Group (Merkle RMG), a subsidiary of Merkle, a leading technology-enabled, data-driven performance marketing agency, has been chosen by the National Committee to Preserve Social Security and Medicare (NCPSSM) to manage the organization’s direct mail donation processing. Services under the five-year contract began in November 2014.

NCPSSM chose Merkle RMG to handle their donation processing to improve speed and efficiency. The nonprofit was particularly keen to take advantage of Merkle RMG’s advanced yet flexible technology and 32 years of best practices experience. With Merkle RMG providing the proven resources needed to more effectively manage its donation processing, NCPSSM can better respond to the needs of its donors and focus on its mission of defending and protecting the benefits of Social Security and Medicare for current and future generations. Services provided include mail opening, electronically depositing checks and processing credit cards, scanning and imaging response documents, manual data entry where required, and exceptions handling.

“We were looking for a service provider that could help improve the timeliness and efficiency of our donation processing, while also offering better visibility to the back end of our direct mail program. We selected Merkle RMG as our partner to handle this critical area because of their proven ability to meet service level commitments, track record of investing in and leveraging technology, and eagerness to help us reduce processing costs and create a better experience for our donors,” said Deborah Johnson, Director of Marketing for NCPSSM. “Merkle RMG has lived up to their reputation and our expectations by being extremely responsive to our needs, providing the information we need to better manage our direct mail program, and frequently offering suggestions on how we can make our processes even more effective.”

“Timely, efficient, accurate and secure donation processing is critical to the success of every nonprofit’s direct mail fundraising program. Merkle RMG’s industry leading technology, highly trained and experienced staff, and dedication to service excellence gives our clients the support they need and can count on from a trusted partner, freeing them to focus on their missions and building stronger relationships with their donors,” said Bill Sayre, president of Merkle RMG. “We are honored to have been selected by NCPSSM and look forward to a long-term partnership supporting their work.”

 

 

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About National Committee to Preserve Social Security and Medicare

The National Committee, a nonprofit, nonpartisan organization acts in the interests of its membership through advocacy, education, services, grassroots efforts and the leadership of the Board of Directors and professional staff. The work of the National Committee is directed toward developing better-informed citizens and voters.

About Merkle Response Management Group

Founded in 1983, Merkle’s Response Management Group is dedicated to providing complete response processing and fulfillment solutions, including lockbox/caging, scanning, data entry, imaging, inbound call center, email management, acknowledgment printing and mailing, and premium/product fulfillment services. RMG serves more than 200 clients in the nonprofit, government, healthcare, and retail markets.  For more information about Merkle RMG, please visit www.merkleresponse.com, or follow us on Twitter@MerkleRMG.

About Merkle

Merkle is a global data-driven, technology-enabled performance marketing agency. For more than 25 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle, the nation’s largest privately held agency, to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights. When combined with its strength in performance media, Merkle creates customer experiences that drive improved marketing performance and shareholder value.  With more than 2,700 employees, the privately held corporation is headquartered in Columbia, Maryland with 14 additional offices in the US and offices in London, Shanghai and Nanjing. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

Supporting Resources:

Merkle RMG: http://www.merkleresponse.com

Twitter: http://www.twitter.com/MerkleRMG

Facebook: https://www.facebook.com/MerkleRMG

LinkedIn:http://www.linkedin.com/groups/Merkle-RMG-4564748?gid=4564748&trk=hb_side_g

Media Contact:

Sara Lanphere

Sage Communications (for Merkle RMG)

703-584-5648

Sara.Lanphere@AboutSage.com