Fulfillment Services

Merkle employees working in fulfillment

For accurate and timely response, packing slips are printed daily and orders are picked, packed and shipped within one business day of order entry. We customize packaging and labeling based on your unique needs and our best practices experience. We also process order returns by the next business day according to your business rules.

We deliver this total solution at our 125,000-square-foot-facility in Hagerstown, Maryland. You can count on us to provide the timely and accurate fulfillment needed to support your multi-channel marketing campaigns, with scalability to support larger campaigns and peak periods.

The management of your inventory begins with customized receiving that verifies item accuracy, quantity and condition. Next, we enter these receipts into our inventory management system and move the materials to dedicated skid locations in our secure warehouse where your product is managed on a first-in, first-out (FIFO) basis. We also conduct periodic cycle counting or physical inventories as needed to verify inventory accuracy and make adjustments accordingly.

We provide a full array of fulfillment reports available at the frequency you require, with a variety of customization options. Typical reports include inventory status, back orders, shipping activity, revenue by product, and total returns processed.

Our integrated fulfillment solution includes:

  • Product fulfillment
  • Picking, packing and shipping of orders within one business day of order entry
  • Kitting
  • Returns processing by next business day
  • Inventory, shipping, revenue and returns reporting