Exceptions Handling

Merkle exceptions handling employees

Exceptions may account for just a fraction of your inbound mail, but addressing them is important and can take up valuable staff time and resources.

Merkle RMG’s highly trained staff can process every piece of mail we receive, no matter how irregular or complex. Each transaction receives quality, individualized care according to your business rules – ensuring the swift, accurate response every constituent expects and deserves. 

Our exception services include:

  • Sending rejected responses back to the constituent
  • Database look-up for checks sent without a reply coupon and other queries
  • Direct keying into client databases where required