We combine the best people, practices and technologies to process over 36 million mail responses annually at our secure 125,000-square-foot facility in Hagerstown, Maryland. This starts with the opening, extracting and batching of the contents of each envelope by our highly trained staff according to each client's unique business rules. Responses that require additional handling – such as changes, comments, tributes, matching gifts, and sustainers – are identified and processed according to each client’s specific requirements. Check, cash and credit card batches are balanced before funds are deposited into each client's designated bank accounts.
Merkle RMG applies rigorous physical and data security at every step. We use the latest technologies to ensure speed and precision in all processes, and we are Payment Card Industry Data Security Standards (PCI DSS)-compliant at Level 1, the highest level. We back our operation with a comprehensive disaster recovery/business continuity plan, including a 54,000-square-foot disaster recovery site within one hour of our main facility in Hagerstown, Maryland. Download our Attestation of Compliance here and/or see our compliance listings for Visa and Mastercard.
Highly trained staff manages every caging touch point, including:
- Mail pickup by our own insured drivers in unmarked vehicles
- Mail extraction and processing in our secure lockbox department
- Quick consolidation of cash and removal from the floor for timely deposit
- Credit card payment processing in a separate Level 1 PCI DSS-compliant department
- Next-day electronic deposit of funds
- Accurate handling of exceptions per client requirements
We align the entire process with your business rules, delivering a tailored caging solution for faster, accurate and cost-effective results that also help you build stronger relationships with your donors.
Next Page: Data Capture and Imaging