The reason Merkle RMG is critical is because we are the eyes and ears for a nonprofit. Think about it — we are the first to engage with a donor. Whether it is processing a donation, flagging a piece of comment mail, responding to an email, or answering a phone call — we are first to react to a donor’s behavior.
We polled a number of our nonprofit clients earlier this month to take their temperature on the year-end giving situation. While these results are by no means statistically significant, anecdotally they support what we all believe (and want) to be true.
Helping people is close to my heart, and I love working for a company that shares those values. Every year I lead efforts to organize a company-wide fundraiser benefitting two local nonprofits. And thanks to the support of my colleagues and Merkle RMG leadership, last week’s charity luncheon was the most successful one yet!
Today, we kick off our series with a spotlight on Scott Ryan, Merkle RMG’s vice president of operations. Scott joined our team in 2008 and currently oversees all of Merkle RMG’s core services, including mail processing, scanning, imaging, data entry, exceptions processing, contact center and fulfillment. With more than 20 years of management experience in direct mail donation processing, Scott ensures that we’re continually setting new standards for excellence in helping our clients serve their donors. Learn more in the Q&A.
Aside from this being the time of year that I daydream about the pie bar that my mom and aunt meticulously plan each year, it’s the time of the year that I begin to reflect on the past year. Measuring myself against the goals I set out to accomplish, taking stock of the current state of affairs nationally and globally, and trying to make sense of the man-made and natural changes that have transpired.
Sorry folks, I’m just going to come out and say it. Nonprofit organizations do not practice true personalization. While many nonprofit organizations profess that they are providing experiences and communications that are “uniquely relevant” to existing and potential donors, the truth is — they’re not quite there yet.
We’re proud of the strong, lasting relationships we have with our clients, and those relationships often lead to exciting developments. Today, we’re happy to share that former client Jann Schultz has joined the Merkle RMG family as vice president, client services.
Retaining great employees is a cornerstone of Merkle RMG’s success. We believe that the key to employee retention is continuously helping them advance their career. As part of that commitment, we’ve entered into a unique partnership with Kaplan University.
Switching gears a bit this month, I want to take time to reflect on some current events. I also want to remind us all that what we do matters, and that innovation and out-of-the-box thinking must continue in order to propel our industry forward and enable the missions and work of the organizations we support.
As exception services manager at Merkle RMG, I’m proud to be part of a corporate culture that supports its community year round. At Christmas, the company participates in the Salvation Army’s Angel Tree program. Every summer, we hold a food drive to feed Maryland children who don’t have access to their schools’ free meal programs over summer break. And with fall fast approaching, we recently came together to help a local church collect school supplies for needy children throughout Washington County, Maryland, where our facility is located.