Acknowledgement & Fulfillment

Merkle acknowledgement and fulfillment employees

Sending timely and meaningful gift acknowledgements is proven to increase donor retention and average amount of future gifts. Using the data that we capture for you or data files sent to us, we print personalized acknowledgements and mail them by the next business day.

Our in-house programmers manage the letter templates that allow data variables – such as “new donor” status or campaign code – to determine the content printed for each letter. We also insert various items, including brochures and decals, according to the specifications of your different packages.

We store any back-end premiums in our secure warehouse and package and ship them with the same level of care and timeliness. Our inventory management system and reporting help ensure that we have the necessary stock to fulfill items by the next business day.

Our complete acknowledgement and premium solution includes:

  • Personalized donor acknowledgements
  • Premium fulfillment
  • Literature fulfillment
  • Picking, packing and shipping of orders
  • Kitting
  • Returns processing
  • Shipping, inventory and returns reporting

Learn about this service in our Acknowledgement and Fulfillment Video:

Next Page: Sustainer Management


Keeping PACE with Your Donors

Last year 24% of moves within in the US were not reported to the post office. That’s a huge number of donors who are not receiving your appeals. Learn how Merkle RMG can help you solve the challenge of undeliverable mail.

Read More→

2018 Nonprofit Donation Processing Benchmark Report

Learn about donation processing and payment transactions trends in our first benchmark report. Over 38.8 million transactions and over $1.5 billion in donations were analyzed!

Read More→

The Benefits of Outsourcing

Merkle RMG commissioned this study to learn more about how nonprofits manage their direct mail responses, how well they are performing, the importance of specific attributes when evaluating outsourcing options and their perception of the benefits of outsourcing.

Read More→

Disaster Recovery & Business Continuity

The chances that an event will occur that disrupts the processing of your direct mail responses are small but the impact can be devastating. Learn about the importance of having a well-defined Disaster Recovery/Business Continuity Plan and what it should cover.

Read More→