Who We Serve


Founded in 1983, Merkle RMG provides donation processing, fulfillment, and donor care services to nonprofit organizations that raise funds via direct mail.

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Who We Serve


Merkle RMG has over 15 years of experience providing high-quality remittance processing services to county and local governments.

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Who We Serve


Merkle RMG partners with many of the most respected commercial brands to provide fast, accurate and efficient order management and fulfillment, combined with responsive inbound contact center services.

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Industry Insights –

Pushing the Envelope

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My New Year’s Resolution

At the start of every new year I write down my resolutions … some more serious than others, but all focused on how I can grow as a person both personally and professionally.  2019 is no exception... Read more

Chicago, Zappos, and the ASPCA

This past week I attended the DMA Nonprofit Conference in Chicago.  It was wonderful meeting with clients, connecting with new folks, and catching up with old friends.

Many times, when I... Read more

Are You Listening to What Your Donors Have to Say?

Yesterday, an article I wrote discussing the value of donor feedback was published on The Grow Report.  I know for months I’ve been talking about the value of donor feedback, but this article sums... Read more

Inside Merkle –

Leading with Care

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Meeting Newer, Higher Benchmarks for Quality Management

Merkle RMG has been following ISO 9001 standards since 2002, and this month, we’re proud to share that we were just certified to ISO 9001:2015 — the newest and most rigorous version to date.

Expanding to Support Merkle RMG’s Growth

On May 29, Merkle RMG kicked off a project to expand and reconfigure these high-growth areas to support more staff and activity. But rather than broadening our facility footprint, we’re re-... Read more

What’s the biggest room in the house?

In these highly competitive times, companies must focus on developing the internal systems to deliver a better customer experience. To do that requires understanding the state of the experience... Read more