Who We Serve

Nonprofit

Founded in 1983, Merkle RMG provides donation processing, fulfillment, and donor care services to nonprofit organizations that raise funds via direct mail.

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Who We Serve

Government

Merkle RMG has over 15 years of experience providing high-quality remittance processing services to county and local governments.

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Who We Serve

Commercial

Merkle RMG partners with many of the most respected commercial brands to provide fast, accurate and efficient order management and fulfillment, combined with responsive inbound contact center services.

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Industry Insights –

Pushing the Envelope

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Back from my Hiatus

We’ve been promoting the first phase of Rapport services to our clients — solutions focused mostly on undeliverable mail and our ability to help organizations minimize mail that doesn’t reach its... Read more

Spring Transformation … Yes, I Think So.

As an industry, we are sitting on the precipice of momentous change. I am hoping that nonprofits see this as an opportunity to transform their current approach to donor cultivation, and begin... Read more

Hello 2018. I’m so glad you’re here!

The reason Merkle RMG is critical is because we are the eyes and ears for a nonprofit. Think about it — we are the first to engage with a donor. Whether it is processing a donation, flagging a... Read more

Inside Merkle –

Leading with Care

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Meeting Newer, Higher Benchmarks for Quality Management

Merkle RMG has been following ISO 9001 standards since 2002, and this month, we’re proud to share that we were just certified to ISO 9001:2015 — the newest and most rigorous version to date.

Expanding to Support Merkle RMG’s Growth

On May 29, Merkle RMG kicked off a project to expand and reconfigure these high-growth areas to support more staff and activity. But rather than broadening our facility footprint, we’re re-... Read more

What’s the biggest room in the house?

In these highly competitive times, companies must focus on developing the internal systems to deliver a better customer experience. To do that requires understanding the state of the experience... Read more